SHIPPING, RETURNS & REFUND POLICY

At STUDIOSSCO INC. (“STUDIOSS”, “we”, “our”, or “us”), we take great care in curating and producing every piece we offer. Many of our products are handcrafted, created in collaboration with independent artists and makers, or produced in limited quantities. As a result, each piece is unique and may vary slightly from the photographs displayed on our website.

1. Final Sale

All purchases are final sale.

We do not accept returns, exchanges, cancellations, or refunds once an order has been placed, except where required by applicable law.

Please review your order carefully before completing your purchase.

2. Product Variations

Many of the products sold by STUDIOSS are handcrafted or produced in limited quantities.

As a result, slight variations in color, texture, dimensions, finish, craftsmanship, or other details may occur. Product photographs are intended as a representation only and may not reflect every unique characteristic of the piece you receive.

These variations are inherent to the creative process and contribute to the individuality and authenticity of each item. They are not considered defects and do not qualify for a return, exchange, or refund.

3. Damaged or Incorrect Orders

If your order arrives damaged during shipping or you receive an incorrect item, please contact us within 48 hours of delivery at andy@studioss.co.

Please include:

We will review your request and, where appropriate, provide a replacement, repair, store credit, or another suitable resolution at our sole discretion.

4. Pick Up & Delivery

Certain larger items are available for pick up only from STUDIOSS, unless otherwise indicated.

Delivery may be available on a case-by-case basis upon request. Clients must contact STUDIOSS prior to purchase or before delivery arrangements are confirmed.

Where delivery is approved, all related costs will be calculated based on the delivery location, item size, handling requirements, and any other applicable logistics. These fees will be communicated to the client and added to the final invoice.

Delivery timelines are estimates only and may vary depending on location, carrier availability, weather conditions, access restrictions, and other circumstances beyond our reasonable control.

5. Order Accuracy

Customers are responsible for providing accurate shipping, billing, and contact information at checkout.

STUDIOSS is not responsible for delays, additional fees, or failed deliveries resulting from incorrect or incomplete information provided by the customer.

6. Pricing

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.

Applicable taxes and delivery fees (where applicable) will be calculated at checkout or added to the final invoice.

Prices are subject to change without prior notice.

7. Questions

For any questions regarding your order, please contact:

STUDIOSSCO INC.

607-1070 Rue de Bleury

Montréal, Québec H2Z 1N3

info@studioss.co